Shipping & Return Policy

Effective Date: 06-15-2025

Thank you for shopping with Alizeh Leather. We aim to provide a smooth and reliable shopping experience. Please review our Shipping and Return Policy below.

Shipping Policy

Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

Delivery Time

  • Local orders (within Pakistan): 3–7 business days

  • International orders: [If applicable – mention timeline or write “Currently not available”]

Shipping Charges

  • Shipping charges are Flat at checkout.

  • Free shipping may be available on select orders or promotional offers.

Tracking

  • Once your order is shipped, you’ll receive a confirmation email with a tracking number.

Delays

We are not responsible for delays caused by courier services, weather conditions, or incorrect delivery details provided by the customer.

Return & Exchange Policy

We offer a 7-day return or exchange policy on eligible products.

Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in original packaging.

  • Return must be initiated within 7 days of delivery.

  • Items damaged due to customer misuse are not eligible for return.

Non-Returnable Items

  • Customized or personalized products

  • Items on clearance or marked as “final sale”

Return Process

  1. Contact our support team at support@alizehleather.com within 7 days.

  2. Provide your order number and reason for return.

  3. Ship the item back using any reliable courier (return shipping is at the customer’s expense unless the item is defective or incorrect).

  4. Once received and inspected, we will initiate your exchange or refund (as requested).

Refunds

  • Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

  • Shipping fees are non-refundable, unless the return is due to our error.

Contact Information

For any questions about these Terms & Conditions, please contact us:
📧 Email: Support@Alizehleather.com
📞 Phone: +92-370-6215425
📍 Address: Commercial Market Mashallah Housing Scheme, Soter Mill Bazar, Manawa, Lahore