Shipping & Return Policy
Effective Date: 06-15-2025
Thank you for shopping with Alizeh Leather. We aim to provide a smooth and reliable shopping experience. Please review our Shipping and Return Policy below.
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
Delivery Time
Local orders (within Pakistan): 3–7 business days
International orders: [If applicable – mention timeline or write “Currently not available”]
Shipping Charges
Shipping charges are Flat at checkout.
Free shipping may be available on select orders or promotional offers.
Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Delays
We are not responsible for delays caused by courier services, weather conditions, or incorrect delivery details provided by the customer.
Return & Exchange Policy
We offer a 7-day return or exchange policy on eligible products.
Eligibility for Returns
To be eligible for a return or exchange:
The item must be unused, unworn, and in original packaging.
Return must be initiated within 7 days of delivery.
Items damaged due to customer misuse are not eligible for return.
Non-Returnable Items
Customized or personalized products
Items on clearance or marked as “final sale”
Return Process
Contact our support team at support@alizehleather.com within 7 days.
Provide your order number and reason for return.
Ship the item back using any reliable courier (return shipping is at the customer’s expense unless the item is defective or incorrect).
Once received and inspected, we will initiate your exchange or refund (as requested).
Refunds
Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
Shipping fees are non-refundable, unless the return is due to our error.
Contact Information
For any questions about these Terms & Conditions, please contact us:
Email: Support@Alizehleather.com
Phone: +92-370-6215425
Address: Commercial Market Mashallah Housing Scheme, Soter Mill Bazar, Manawa, Lahore